All Podcast Episodes
The Interview: Retail Trust
The Interview - Retail Trust: In this episode, host Mark Faithfull returns to the important issue of wellbeing, as we mark Mental Health Awareness Week and the Retail Trust’s Together Fest 2022, which takes place in London today. Recorded at Spring Fair 2022, Retail Trust wellbeing consultant Andrea Woodside joins us to examine whether retail is a happy place, why kindness and empathy is not rocket science (but can be rocket fuel), and why it’s important to give retail leaders permission to focus their energy and efforts on signposting support to make a meaningful difference to employees.
In Focus: Beauty Retail
In Focus - Beauty Retail: In this episode, we explore how the beauty industry can capitalise on the booming consumer demand to feel good again, by bringing joy and discovery to the retail experience. Host Karl McKeever sits down with Benefit Cosmetics UK & Ireland marketing director Lou Bennett, Cosmetic Executive Women editor Sallie Berkerey and arken P-O-P International head of insights Aimee Grandfield.
The Interview: Pandora, SVP Omnichannel Retail Kate Walsh
The Interview: Pandora: In this episode, host Karl McKeever is joined by Kate Walsh, SVP Omnichannel Retail for Pandora. She reveals the charm of working for this iconic jewellery brand, how it is repurposing and revitalising its offer for the future, the lessons she’s learned about how to do business better, and her views on whether The Apprentice is as good as it used to be.
In Focus: Employee Wellbeing
In Focus - Employee Wellbeing: In this episode, host Mark Faithfull talks wellbeing. Employee wellbeing doesn’t stop at the store or office entrance. We sit down with Claire Kershaw, Wellbeing Offer at Next and Terry Streather, Director of Oakwood Training to discuss the importance of achieving buy-in at a senior level, why the narrative needs to switch from reactive to one that’s proactive, how to empower managers to spot the warning, and what wellbeing will look like in the future.
The Interview: OKA
The Interview - OKA: In this special episode of The Interview Series, our host Ben Bland looks ahead to Retail Week Live 2020 with Sarah Clark – Advisory Board Member and Chief Commercial Officer of luxury homewares retailer OKA.
The Interview: British Retail Consortium
The Interview: British Retail Consortium: In an exclusive interview, recorded at the World Retail Congress 2019, host Ben Bland sits down with Helen Dickinson, chief executive of the British Retail Consortium to discuss the challenges facing UK retail in the light on unprecedented change in the industry that's resulted in difficult trading conditions and evolving shopper habits.
In Focus: Fashion Retail
In Focus - Fashion Retail: As fashion retail’s ever-shifting landscape continues at breakneck pace, we ponder what retailers can do to overcome the current challenges in style. Host Ben Bland sits down with senior industry thinkers to discuss the challenges that exist, as well as can be done to deliver practical long-lasting improvements in retail performance.
The Interview: Leon Restaurants
The Interview: Leon Restaurants: In this edition of The Interview, John Vincent, co-founder of Leon Restaurants joins host Ben Bland to discuss the story of the brand, its ethos and future plans.
In Focus: Store Teams
In Focus - Store Teams: In this episode, we're discussing the power of people. As technology and automation becomes more prevalent in the world of retail, the idea of having store assistants might seem old-fashioned. But the human touch is still very much in demand.
In Focus: Collaborative Working
In Focus - Collaborative Working: In this episode, we discuss how to achieve greater collaboration, what needs to change, and where responsibility for driving new ways of working should lie.
In Focus: Seasonal Promotions
In Focus - Seasonal Promotions: In this episode, we ask: Is the high street reaching saturation point with seasonal promotions? What more retailers can do to keep things fresh and generate amplification beyond the four walls of the store?