Tuesday 28 February 2023

In Focus: Customer Data Management

Host Karl McKeever sits down with Citizen Watch VP Customer Insights & Data Management, Rob Harvath, and Amperity Chief Customer Officer, Dan Milgrom to discuss how customer data platforms can connect the dots for improved customer engagement; why establishing a singular source-of-truth for customer data matters; the importance of adopting a “question everything” approach; and how to create a data-driven culture, to keep things ticking.

Presented by Amperity.

Wednesday 15 March 2023

In Focus: Retail Warehouse Automation

Are robots taking over the retail industry? E-commerce had a transformative effect on retail operations but now the booming demand for warehouses to speed-up last-mile deliveries is set to bring another round of dramatic change in retail. Host Karl McKeever sits down with John Toler, CEO of US retailer Plow & Hearth and Samay Kohli, CEO of warehouse robotics company GreyOrange, to examine why forward-looking leaders are investing in intelligent automation; and the challenges and opportunities presented by robotics.

Presented by GreyOrange.

Tuesday 21 March 2023

The Interview: Dickies, VP Global Digital, Calvin Anderson

In this episode of The Interview Series, host Karl McKeever is joined by Calvin Anderson, VP Global Digital Strategy for Dickies, Altra and Smartwool - three of the many brands from the VF Corporation stable. Recorded live in the heart of New York City during NRF 2023, together we explore changing face of digital transformation, and what retailers can learn from Calvin’s experience in the hospitality industry.

Presented by Peak Technologies.

Friday 24
March 2023

The Interview: IKEA, Head of Retail Design, Seana Strawn

In this episode of The Interview Series, host Karl McKeever is joined by Seana Strawn, Head of Retail Design and Home Furnishing Identity at IKEA. Recorded live in the heart of New York City during NRF 2023, together we discuss the need for retailers to place sustainability at the heart of strategic thinking, and how its influencing design thinking within the store environment.

Presented by Peak Technologies.