In Focus Series
Lightspeed Commerce
28 February 2024 | 35 min listen
In this episode of In Focus, host Karl McKeever we explore why failure to embrace automation leaves retailers and partners vulnerable; how smaller multichannel retailers can better connect their business to multiple marketplaces; and the emerging solutions that will help to deliver a better experience for everyone - from supply chain to shoppers.
Customer Loyalty
01 July 2022 | 36 min listen
In this episode, we explore the importance of taking time to foster loyal and lasting customer relationships. Host Karl McKeever sits down with Gousto Chief Marketing Officer Tom Wallis and Inkpact Founder & CEO Charlotte Pearce to discuss the challenges, twists, and lessons for success to connect, engage, and retain valued customers. But what are the challenges, the twists, and the lessons for success?
Digital Retail Signage | Part Two
07 April 2022 | 45 min listen
In this, the second of our two-part special exploring innovation in digital signage technology, our panel of guests explore the now and the next in digital signage solutions – the trends and the challenges for retailers as they seek to make informed strategic decisions in 2022, and beyond
Fashionably Agile
17 June 2021 | 40 min listen
In this latest episode of The Retail Exchange podcast, our special guest host Cate Trotter sits down with Boohoo CIO Jo Graham and Endava VP Retail Industry Acceleration Bradley Howard to discuss why agility and digital evolution is the new commercial imperative.
Retail Automation
14 March 2023 | 33 min listen
In the latest episode of our ‘In Focus’ series, we examine why forward-looking leaders are investing in intelligent automation; and the challenges and opportunities presented by robotics. Host Karl McKeever sits down with John Toler, CEO of US retailer Plow & Hearth, and Samay Kohli, CEO of warehouse robotics company, GreyOrange.
Beauty Retail
10 May 2022 | 55 min listen
In this episode, we explore how the beauty industry can capitalise on the booming consumer demand to feel good again, by bringing joy and discovery to the retail experience. Host Karl McKeever sits down with Benefit Cosmetics UK & Ireland marketing director Lou Bennett, Cosmetic Executive Women editor Sallie Berkerey and arken P-O-P International head of insights Aimee Grandfield.
Digital Retail Signage | Part One
05 April 2022 | 44 min listen
In this latest episode of The Retail Exchange podcast, guest host Jason Bradbury talks to three companies who know a thing or two about what it takes to create a blueprint for success when it comes to digital retail signage, for anyone wanting to think big and do better.
NRF 2020 | Results Business
24 January 2020 | 25 min listen
As retailers release their ‘Golden Quarter’ results, our guests reflect on the latest trading updates and ponder the strategies that some retailers should be adopting to deliver success in the year ahead.
Customer Data Platforms
28 February 2023 | 33 min listen
Host Karl McKeever sits down with Citizen Watch VP Customer Insights & Data Management, Rob Harvath, and Amperity Chief Customer Officer, Dan Milgrom to discuss how customer data platforms can connect the dots for improved customer engagement and why establishing a singular source-of-truth for customer data matters.
Employee Wellbeing
15 April 2022 | 27 min listen
In this episode, host Mark Faithfull talks wellbeing. We sit down with Claire Kershaw, Wellbeing Offer at Next and Terry Streather, Director of Oakwood Training to discuss the importance of achieving buy-in at a senior level, why the narrative needs to switch from reactive to one that’s proactive, how to empower managers to spot the warning, and what wellbeing will look like in the future.
Ethics Work
31 March 2022 | 51 min listen
Host Karl McKeever talks to three companies about how to design and source more sustainably, and explores how creating sustainable products has been integral to their own journey from seed to full bloom. Recorded at Spring Fair 2022 and supporting its ‘Power of One’ campaign.
Fashion Sense
18 February 2019 | 52 min listen
As fashion retail’s ever-shifting landscape continues at breakneck pace, we ponder what retailers can do to overcome the current challenges in style.
Rethinking Supermarkets
08 October 2018 | 40 min listen
As the hunger for change in the sector grows, assumptions that have underpinned the business models of the big grocery retail players for so many years no longer hold true.
Mall Overhaul
11 June 2018 | 40 min listen
With its traditional anchor tenant – the department store – struggling and a growing shift towards smaller but better retail experiences, are gigantic shopping centre developments still relevant?
Retail’s Stars
29 March 2018 | 24 min listen
While it’s the fanfare of new technology that grabs the headlines, it’s often store teams that remain the difference-makers – adding a human scale to the shop floor and real value to the retail experience.
Hitting Refresh
25 January 2018 | 47 min listen
Are robots about to takeover our stores? We review the technology promising to change how we shop instore, and visit New York to discuss the big topics at NRF Big Show 2018.
Shared Ambition
18 December 2017 | 31 min listen
As the number of agencies involved in delivering retail objectives continues to grow, we discuss the art of collaboration, what needs to change, and where responsibility for ensuring success should lie.
Seasonal Success
27 October 2017 | 30 min listen
Is the high street reaching saturation point with seasonal promotions? We discuss what more retailers can do to keep things fresh and generate amplification beyond the four walls of the store.
Reinventing Retail
29 August 2017 | 28 min listen
Our panel of leading industry thinkers discuss the challenges that mainstream retailers are facing and several ideas on what can be done to get stores back on track.
Open Minds
20 July 2017 | 20 min listen
As the way we shop continues to be redefined, is a rethink needed for retailers? Our guests give their take on how evolving shopper behaviour is impacting in-store brand engagement.
Top Shops
25 May 2017 | 25 min listen
We conclude the discussion on Stores of the Future by decoding what it takes to deliver store transformation that achieves the real returns today’s retailers demand.
Future Stores
01 May 2017 | 30 min listen
Senior industry thinkers discuss Stores of the Future, what’s worthy of attention, why there is still much work to do and what could, or should, retailers do to change their approach.
Subscribe
Sign up and you’ll receive updates on latest and upcoming podcast episodes direct to your inbox. Informed insight. Expert opinion. Unbeatable analysis. You’ll also receive details of future recording events.
Details shared with The Retail Exchange will not be passed on to third parties.
Want more podcast episodes like these in your inbox?
Our Podcasts
The Retail Exchange podcasts series.
Essential listening for anyone who cares about retail, The Retail Exchange is a dedicated podcast series that throws the spotlight on key issues affecting the industry. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders, opening the door to knowledge and insight to help retailers and brands on their journey to success.
We talk about retail leadership. We unpack the issues dominating the retail agenda. We tell the stories of people shaping the industry. We talk about making retail better. From technology and supply chain to customer experience and frontline retail teams, this is the podcast you need to hear to make sense of a dynamic and fast-moving world of retail.
If you haven’t listened to our podcasts before, check out our archive of past episodes.
More ways to listen
Listen to The Retail Exchange podcast episodes online for free and without a subscription. Search ‘The Retail Exchange’ in your favourite podcast app. Listen on the go or download and listen later, wherever you are. Or say “Play The Retail Exchange” on your smart speaker.
Contact Us
Subscribe
Be the first to hear. Sign up for email alerts direct to your inbox.
Follow Us
If you listen to us, why not follow us and join the debate?
Find us on Twitter @TheRetailEx, share your thoughts on recent episodes, discuss the issues that matter to you, or share links with others in your retail community.
Editorial
Have an idea that you think could made a good future podcast? Want to put your brand, yourself (or someone you know) forward to appear on a future episode?
We’re happy to consider guests and ideas. Email: marc@theretailexchange.co.uk
Advertising
The Retail Exchange has a loyal following of retailers, brands and like-minded industry professionals. If you’re hoping to build awareness of your brand, products and services, these are the people you want to reach.
Download our 2021 Media Pack for more information about current advertising and sponsorship opportunities with The Retail Exchange podcast.
To discuss options in more detail, get in touch with our advertising team by emailing mail@theretailexchange.co.uk
© 2024 The Retail Exchange.
All rights reserved.