All Podcast Episodes
The Interview: Kmart Australia Managing Director, Ian Bailey
In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia.
With over 450 stores, Kmart Australia is the country’s number one performing general merchandise and apparel retailer, and one of the most trusted and loved brands in Australia and New Zealand.
We explore how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer.
Presented by World Retail Congress.
The Interview: Retail Trust
The Interview - Retail Trust: In this episode, host Mark Faithfull returns to the important issue of wellbeing, as we mark Mental Health Awareness Week and the Retail Trust’s Together Fest 2022, which takes place in London today. Recorded at Spring Fair 2022, Retail Trust wellbeing consultant Andrea Woodside joins us to examine whether retail is a happy place, why kindness and empathy is not rocket science (but can be rocket fuel), and why it’s important to give retail leaders permission to focus their energy and efforts on signposting support to make a meaningful difference to employees.
The Interview: Pandora, SVP Omnichannel Retail Kate Walsh
The Interview: Pandora: In this episode, host Karl McKeever is joined by Kate Walsh, SVP Omnichannel Retail for Pandora. She reveals the charm of working for this iconic jewellery brand, how it is repurposing and revitalising its offer for the future, the lessons she’s learned about how to do business better, and her views on whether The Apprentice is as good as it used to be.
In Focus: Employee Wellbeing
In Focus - Employee Wellbeing: In this episode, host Mark Faithfull talks wellbeing. Employee wellbeing doesn’t stop at the store or office entrance. We sit down with Claire Kershaw, Wellbeing Offer at Next and Terry Streather, Director of Oakwood Training to discuss the importance of achieving buy-in at a senior level, why the narrative needs to switch from reactive to one that’s proactive, how to empower managers to spot the warning, and what wellbeing will look like in the future.
The Interview: Pets at Home, chief people & culture officer Louise Stonier
The Interview: Pets at Home: In this latest episode of The Interview Series host Karl McKeever is joined by Pets at Home chief people & culture officer Louise Stonier. She explains the retailer’s focus on people, as well as pets. Why loving what you do is key to giving it your all. And why meaningful engagement and flexible working ultimately pays off when it comes to delivering lasting improvements in performance.
The Interview: HEMA
The Interview - HEMA: In this latest episode of The Interview Series, we talk exclusively to Tjeerd Jegen, CEO of HEMA to explore how a ‘return on value and values’ is helping drive new growth, and to shine a spotlight on his own storied retail career.
The Interview: Rapha
The Interview - Rapha: In this episode of The Interview Series, we sit down with Rapha’s Director of Retail & Development, Caroline Crosswell, and Head of Retail, Darren Read, to explore our growing love of all things two-wheeled.
The Interview: Leica
The Interview: Leica: In this edition of ‘The Interview’, business broadcaster Ben Bland sits down with Jason Heward, UK managing director of Leica Camera. He talks about the passion that exists within Leica (and himself) for photography, the brand’s recently opened new London flagship store, and its focus on using ‘experience’ to connect with customers.
The Interview: LEGO
The Interview: LEGO: LEGO is one of the most recognised toy brands in the world. In this edition of ‘The Interview’, business broadcaster Ben Bland sits down with Simone Sweeney, Vice President of Global Retail Development for LEGO Group.
The Interview: Juventus FC
The Interview: Juventus FC: In this episode, host Ben Bland is joined by Juventus Football Club head of brand licensing and retail, Silvio Vigato to discuss all-things sports retail; the power of fan loyalty; and how the club uses its football stars to promote the brand on a global scale.
The Interview: Rockar
The Interview: Rockar: In this episode, host Ben Bland talks to Rockar founder Simon Dixon about his company’s latest partnership with industry giant Ford and fashion retailer Next, and how innovation is moving car retailing up a gear – transforming perceptions and putting power into the hands of customers.
In Focus: Mainstream Retail
In Focus - Mainstream Retail: Our panel of leading industry thinkers discuss the challenges that mainstream retailers are facing and several ideas on what can be done to get stores back on track.