The Interview: Pets at Home, chief people & culture officer Louise Stonier

4 Jan

04 January 2022
The Interview
27 MINS LISTEN

In this episode of The Interview series, host Karl McKeever is joined by Pets at Home chief people & culture officer Louise Stonier.

Anyone who’s spent a good deal of time working from home during the pandemic will know how much the experience was enhanced by the companionship of a loyal pooch or haughty feline. Employees at the UK’s leading pet care business Pets at Home certainly know a thing or two about working with animals – a whopping 93% of Pets at Home Group Plc colleagues are pet owners.

In this episode, we explore the retailer’s focus on people, as well as pets. In just two short years, the way we work has changed – and fast. But even before the crisis, she had her sights set on challenging the conventional narrative when it came to people, positivity, and productivity. Here she explains how the retailer overcame recent challenges, why loving what you do is key to giving it your all, and how meaningful engagement, flexible working and even welcoming furry friends in the office ultimately pays off when it comes to delivering lasting improvements in performance.

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