All Podcast Episodes

In Focus: Customer Loyalty
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In Focus: Customer Loyalty

In Focus - Customer Loyalty: In this episode, we explore the importance of taking time to foster loyal and lasting customer relationships. Host Karl McKeever sits down with Gousto Chief Marketing Officer Tom Wallis and Inkpact Founder & CEO Charlotte Pearce to discuss the challenges, twists, and lessons for success to connect, engage, and retain valued customers.

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The Interview: Birchbox
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The Interview: Birchbox

The Interview - Birchbox: In our latest episode, we bring you a special interview with Pooja Agarwal, chief operating officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.

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The Interview: Riverford Organic
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The Interview: Riverford Organic

The Interview: Riverford Organic Farmers: In an exclusive interview, recorded at the World Retail Congress 2019, our host Ben Bland is joined by Riverford Organic Farmers' founder, Guy Singh-Watson, to talk about the award-winning business which puts its success down to a spirit of ethical trading, and to discover why his decision to shun traditional retailers was, in his view, a good thing.

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