In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.

These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.

Presented by Narvar

In Focus | Digital in Retail. On the latest episode of our In Focus series, presented by Trust, we sit down in conversation with John Lewis Partnership head of personalisation and retail media, Tom Langley, Fortnum & Mason head of digital transformation, Sophie Cunningham, and Trust commercial director, Mike Dowson. Together, we discuss the strategies and essential techniques for maximising the impact of Digital Signage to boost engagement; and unlock greater return from investment. Recorded in-front of a live audience at Samsung KX in London

Presented by Trust