In Focus Ep26: Online Luxury Retail CX
Presented by
14 November 2024
In Focus
49 MINS LISTEN
Customer acquisition costs continue to increase, so finding ways to build deeper, longer-lasting relationships with shoppers is more important than ever.
In the latest episode of our In Focus series – recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we're diving into a topic that's crucial for any successful retailer, and luxury retailers aren’t immune.
We sit down in conversation with our guests to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
We'll hear from Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
So, whether you're looking to remove barriers in the returns process, increase repeat purchases, and create a better overall post-purchase experience, you won't want to miss this episode.
Presented by Narvar.
Your host
Karl McKeever
Featuring
Briony Yeates,
Senior CX Manager
Seasalt Cornwall
Matthew Henton
Head of Ecommerce
Moss
Kelly Corrs
Enterprise Customer Success Manager
Narvar
Sarah Curran
Retail Expert
In Focus
Customer Experience, CX, Post-Purchase, Luxury Retail, Customer Loyalty, Returns, Shipping, Roundtable discussion.
