The Special: US Retail

28 Oct

28 October 2022
The Interview
52 MINS LISTEN

Presented by

In this episode of The Special, we present a special broadcast from our New York studio, focusing on US retail.

Host Karl McKeever is joined by Laura Lewi, associate and concept designer at global architecture and design practice CRTKL to discuss the importance of reimagining physical retail for our new reality and US retail hopes to shake off the gloom by enlisting a little retail rethink with customer-focused and design-minded store concepts.

We speak to Neil Saunders, retail analyst and managing director of GlobalData Retail in Arizona about the current state of US retail, consumer confidence, and the prospects for growth ahead of the Golden Quarter.

Plus: we’re joined by Aimee Grandfield, head of insights at retail display specialist arken P-O-P International to talk beauty retail, following her own recent visit to New York City.

Seeing images from afar of an empty Times Square, a dark Madison Square Garden, or shuttered Fifth Avenue storefronts during the pandemic was as eerie as it is disheartening. People have filled the streets (and stores) once more, but this doesn’t mean that retail is out of the woods just yet.

So, what must retail do to give people reasons to shop in stores, and how will new thinking in store design pave the way for how we consider customer experience in the future?

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