All Podcast Episodes
The Interview: Pets at Home, chief people & culture officer Louise Stonier
The Interview: Pets at Home: In this latest episode of The Interview Series host Karl McKeever is joined by Pets at Home chief people & culture officer Louise Stonier. She explains the retailer’s focus on people, as well as pets. Why loving what you do is key to giving it your all. And why meaningful engagement and flexible working ultimately pays off when it comes to delivering lasting improvements in performance.
The Interview: BOXPARK founder Roger Wade
The Interview: BOXPARK x London Designer Outlet: In this latest episode of The Interview Series host Karl McKeever is joined by BOXPARK founder Roger Wade and London Designer Outlet general manager Sue Shepherd. Together, they discuss strategies for making neighbourhoods a pleasing place, and the formula that will ensure bricks-and-mortar retail and hospitality doesn’t just survive, but thrives.
The Special Live
The Special Live - The CEOs…: In this special episode of the podcast, presented by Trust Systems and recorded on stage at Retail Week Live 2021, Retail Week Connect’s Isobel Chillman is joined by The Very Group group chief executive Henry Birch, Wickes CEO David Wood, and Fenwick CEO John Edgar.
Event Review: Retail Week Live 2021 Roundup
Event Review - Retail Week Live 2021: In this latest episode of The Retail Exchange podcast, Karl McKeever hosts a special edition from Retail Week Live 2021 in London. As physical events made a welcome return to the industry calendar and the retail industry begins to reconnect, we hear from retail leaders, exhibitors and attendees at the UK’s flagship retail conference.
In Focus: Fashionably Agile
In Focus - Fashionably Agile: In this latest episode of The Retail Exchange podcast, our special guest host Cate Trotter sits down with Boohoo CIO Jo Graham and Endava VP Retail Industry Acceleration Bradley Howard to discuss why agility and digital evolution is the new commercial imperative.
The Interview: Costa Coffee, Global Creative Design Lead Adam Dunt
The Interview - Costa Coffee: In our latest episode, we sit down with Adam Dunt, Global Creative Design Lead at Costa Coffee. He talks coffee culture and explains how the right kind of design can create a warm, welcoming space that truly connects with the local communities the brand serves.
The Special: 2020 Year in Review
The Special - 2020 Year in Review: As 2020 rolls to a close, our final podcast episode of the year reflects on the year that was. A year in retail, like no other. Special co-hosts Karl McKeever and Natalie Berg reflect on the past year in retail and look ahead at what’s to come in what everyone hopes will be a brighter 2021.
The Special: Moveable Feast
The Special - Moveable Feast: Grocery retail has stepped up to the plate in 2020. In the final episode of ‘The Special’ from The Retail Exchange podcast, we discuss this year’s explosive growth in eCommerce across the sector, as shoppers ready themselves to shop online for their festive food favourites.
The Special: Retail Unwrapped
The Special - Retail Unwrapped: In our latest episode, we look at the business of 25 December, analysing advertising campaigns and the likely impact on retail footfall during what will be a very different Christmas 2020. Plus we look ahead to the key trends for the year ahead.
The Special: Has it Clicked?
The Special - Has it Clicked? In this new episode of ‘The Special’ we look at how e-commerce playbooks have evolved in recent months, and what it will take for retailers and brands to win online during what promises to be a very different Christmas 2020.
The Interview: Hotel Chocolat, CEO and co-founder Angus Thirlwell
The Interview - Hotel Chocolat: In our latest episode, we sit down with Angus Thirlwell, CEO and Co-founder of Hotel Chocolat. He talks to Martin Popplewell about the business response to the global pandemic, the realities of ‘Retail Darwinism’ and its growing online sales and global appeal.
The Interview: Falabella, director of sustainability Pamela Lagos
The Interview - Falabella: In our latest episode, we travel to Santiago to meet Pamela Lagos, director of sustainability of Chilean department store chain Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
The Interview: Birchbox
The Interview - Birchbox: In our latest episode, we bring you a special interview with Pooja Agarwal, chief operating officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
The Interview: Enjoy, Chief Executive Officer Ron Johnson
The Interview - Enjoy: US host Dave Evans brings you a special interview with Ron Johnson, perhaps best known for his work creating and leading Apple Stores, then later as CEO of JCPenney.
The Special: Retail Wellbeing
The Special - Retail Wellbeing: In our final episode of ‘The Special’ series, we take an in-depth look at the human impact of the pandemic and the importance of wellbeing for retail employees in these unprecedented times.
The Special: Braking Point
The Special - Braking Point: In our latest episode of ‘The Special’ series, we bring listeners a special report from the US and Canada, as stores across both countries close their physical stores in response to the global pandemic.
The Special: New Normal?
The Special - New Normal? In this episode of ‘The Special’ series, we explore the ramifications of the retail apocalypse that nobody saw coming, as stores around the world close their physical stores.
The Special: Feed the Nation
The Special - Feed the Nation: In the first in our new series of ‘The Special’, we explore how the pandemic is affecting food retailers. Our guests try to make sense of the volatile, fast moving and hugely complex situation facing grocery retail.
The Interview: Foot Locker
The Interview - Foot Locker: In this special episode, we sit down with respected retail designer, Kambiz Hemati. Best known for his work with brands such as Foot Locker and Starbucks, he discusses the art of great retail design and looks back on his own storied career.
Event Review: EuroShop 2020
The Special - EuroShop 2020: Ben Bland and Karl McKeever host a special edition from EuroShop 2020 in Dusseldorf. We hear from exhibitors and attendees at the world’s largest retail trade fair on the ever-shifting sector landscape.